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Terms and Conditions

This contract has been prepared to comply with all our obligations under the Renewable Energy Consumer Code (RECC) and the Microgeneration Scheme.

This contract details our obligations to you, and your obligations to us, if there is any point that we can clarify for you, please contact us.

1. The Quotation

The quotation we have given you is valid for 30 days from the date of issue. To confirm your order, you will need to sign both copies of this contract; you should keep one copy for your records and return the other copy to us at the address on the quotation. No contract will be in place until we confirm the order with you.

The quotation will document all goods and services we propose to supply, along with the total price for these goods and services including VAT.

We will provide you with a timetable for supplying the goods and carrying out the installation.

The quotation will include information as to the performance of the technology we have proposed to install. These performance estimates will be calculated according to the requirements of the appropriate MCS Standard.

We will discuss with you and provide you with information as to the location of key components. You will be given the opportunity to approve the site designs before work commences.

We will advise you on approvals and permissions that may be required for the work; however, it will be your responsibility to ensure that such approvals and permissions are in place.

If there are additional payments that you may have to make, such as planning costs or if you need to consult a Structural Engineer, we will offer assistance and advice, but you will be responsible for these costs.

If there is a particular service or item of equipment that would normally be considered as part of the installation and you have requested that this not be included, then we will have documented this on the quotation.

Please take time to acquaint yourself with this contract, if there is anything you do not understand, or if you require clarification on any point, please contact us.

2. The Cooling Off Period

Should you decide within seven working days of signing this contract that you do not wish to proceed, you may do so. Any advance payments we have taken from you will be returned. You should put your wish to cancel in writing, either by completing the Cancellation Form we have supplied to you, or by writing to us at the address on the quotation.

You may also cancel this contract if there is an unreasonable delay in the installation being carried out, if this has not been caused by you. You would also be entitled to a full refund if that delay has been caused by something outside of our direct control but not caused by you.

3. Timetable for Works

We will have agreed with you a timetable for carrying out the installation. By signing this contract you are confirming that you agree with this timetable.

There can be occasions that this timetable may need to be varied, due to, for example, poor weather or unavailability of goods and services. We will inform you of any delay we become aware of at the earliest possible opportunity. We would then arrange a new mutually agreeable timetable.

Should the delay be caused by us, or by our suppliers, and that delay could be considered as severe by a reasonable person, you would be entitled to cancel this contract without penalty to you.

Should the delay be caused by you, we will attempt to accommodate that delay without cost to you. However, if the delay incurs us in extra costs, for example scaffolding, we will require that you cover these costs.

4. The Installation

The installation will be carried out strictly in line with the MIS Standard relevant to the technology, and to any document referred to within that standard. In addition, we will ensure at all times that we meet all our obligations under the REAL Consumer Code.

The goods we supply will be of merchantable quality and fit for the purpose. They will operate as we have described to you.

We will have insurances in place which will cover any loss or damage caused by us or our agents.

You will be required to supply to us normal services free of charge; this would include toilet, washing, water facilities and electricity.

You should also ensure we have safe and easy access to the installation area.

Any work to prepare for the installation, carried out by you or a third party that you employ should be carried out in line with the agreed start date for the installation. If this work has not been completed and a consequent delay is caused you may be liable for any costs incurred by us for such a delay.

The work will be carried out by personnel trained in each of the tasks they are assigned.

You will be given warranties for both the installation itself and for the installed goods. The terms of these warranties will be given to you in writing and we will explain them to you verbally.

Within seven days of the completion of the installation we will hand over to you all documentation required as set out within the appropriate Microgeneration Installation Standard.

5. Deposits, Advance Payments and Goods Purchased with Deposits and Advance Payments.

Any deposit or advance payment you have made to us, or will make to us according to the timescales set out in the quotation, will be placed in a “Client Bank Account”. These deposits and advance payments can only be used to carry out work under this contract.

Should we cease trading because of receivership, administration or bankruptcy the monies in that bank account will be returned to you or will be given to another MCS Approved Contractor to complete the work.

We are required under the Renewable Energy Consumer Code to also protect these deposits, advance payments and our Workmanship Warranty with an insurance policy. We will give to you the name and contact details of this insurance company with the quotation.

You will be entitled to claim on this policy should we fall into receivership, bankruptcy or administration.

We will only use monies from the Client Bank Account when we purchase goods on your behalf. When we purchase goods for use under this contract the legal title to those goods or the proportion of which you have paid us for will pass to you. We will either deliver them to you or we will store them for you and mark them as your property. They will be kept separate from other goods. We will ensure that these goods are insured until they are delivered to you. You may make arrangements to inspect the goods or to remove them from our premises if you wish.

If we have requested a deposit, then this deposit will not exceed 25% of the total contract price set out in the quotation. Should you decide to cancel this contract within the seven working days cooling off period, then this deposit will be returned to you promptly.

If we have requested advance payments in addition to a deposit, the total of all advance payments and deposits will not exceed 60% of the total contract price.

We will not request advance payments to be made any more than 3 weeks from the agreed delivery or installation date.

If we have requested a deposit before a full technical assessment of your property has been made, and we are unable to proceed because of something discovered during that technical inspection, then any deposits or advance payments will be returned.

The quotation will set out in detail when invoices will be sent and the amounts due for each payment.

When we purchase goods for use under this contract the legal title to those goods or the proportion of which you have paid us for will pass to you. We will either deliver them to you or we will store them for you and mark them as your property. They will be kept separate from other goods. We will ensure that these goods are insured until they are delivered to you. You may make arrangements to inspect the goods or to remove them from our premises if you wish.

6. Goods Belonging to Us

Any goods belonging to us that have been delivered to you should remain clearly identifiable as our property. Until the title to the goods is transferred to you the goods should be stored in such a way as they are protected from damage. They should be kept in their original packaging. Should you fear for the safety of the goods in any way, or you feel that the goods are causing any form of hazard you should contact us.

Should you terminate the contract for any reason, you must allow us access to remove any goods belonging to us from your property. If you own a proportion of those goods, we will refund to you the proportion that you have paid. This amount may be reduced by any reasonable costs we may have incurred.

7. Changes to the Planned Work

If you decide to make changes to any planned work after you have signed this contract you should contact us without delay. If you decide on the changes within the “Cooling Off” period, we will issue you with a new quotation. Should you decide to proceed you will have a further seven working days “Cooling Off” period following the signing of the new contract.

If you make changes to any planned work after your “Cooling Off” period has expired, we will try to accommodate those changes. If these changes are made before we begin the installation process we will produce a new quotation, if you decide to accept this quotation a new seven working day “Cooling Off” period would apply. If however you decided to cancel this new contract, then any reasonable expenses we had incurred from the original contract would need to be paid to us.

If you wish to make changes during the installation itself we will try to accommodate these changes if they are technically possible. We will discuss the costs of these changes with you and will provide you with a quotation if we are able to carry out the work you require. We will have documented on the quotation the normal rate for the work of our installers.

There can be occasions when we come across unexpected work. Should this arise, we will discuss this with you. If it is an area of work in which we are competent to operate, we will issue you with a quotation to complete that work. We will have documented on the quotation the normal rate for the work of our installers. If the work is outside our area of competence, we will assist you in finding a suitably qualified contractor to carry out the work. If this unexpected work causes a delay in the installation process, we may need to make reasonable charges for this delay.

8. Late Payment

You should make the payments agreed on the quotation as they become due. The final payment will be due on completion of the installation. If you fail to make any agreed payment we may cease work. If you fail to pay the amount specified in an invoice sent to you by the agreed due date then we reserve the right to charge you interest until you pay the amount due. The interest rate we will charge will be 3% above the Bank of England base rate.

It is not permissible under this contract to withhold any more than a proportionate amount of the outstanding balance for any alleged defect. If you do withhold any amount after a payment has become due, you should give us notice of your intention before the final date on which payment is due. You should also, with that notice, state the reasons for withholding payment.

If we intend to cease work, we will give you notice of this in writing.

If you are in breach of this contract because you have not made a payment that was due to us, and we have ceased work, you may have to compensate us for any additional costs we have incurred.

Dependent on the circumstances, we may require that the goods are returned to us. If necessary, we will take legal proceedings to recover the goods or/and any outstanding amounts due to us.

9. Cancellation of this Contract

Your rights under this contract:

You can cancel this contract by informing us in writing within seven working days of this contract being signed.

If you cancel this contract outside the “Cooling Off” period you may have to pay to us reasonable costs for any for any losses we may have incurred. We will attempt to keep these costs to a minimum. If you have paid us a deposit or any advance payments we may retain all or part of these payments as a contribution.

You will be entitled to cancel this contract if there is a serious delay in our ability to carry out the agreed work that is outside of your control, but within our control. You will be entitled to a full refund.

If we are in serious breach of our obligations as detailed in this contract then you will be entitled to cancel this contract, request a repair or replacement or you may be entitled to request compensation.

You can only recourse to these actions if the goods or services are incorrectly described or not fit for purpose. You will not be entitled to seek these remedies if you have changed your mind about the goods and services agreed to.

Our rights under this contract:

If, within 14 days of us informing you in writing of a serious breach of your obligations to us you have failed to rectify this breach, we will have the right to cancel this contract.

Should we suffer any losses due to a breach of this contract then we will be entitled to reasonable compensation to cover these losses.

We are required to attempt to keep all losses to a minimum.

10. Conciliation and Arbitration

If we are in dispute on any issue where we cannot come to an agreement then we can refer the matter to conciliation. If you wish to go to conciliation, we are obliged to agree.

The REAL Assurance Scheme’s conciliation service is the conciliation service that will be used. The process is described within the Renewable Energy Consumer Code (RECC).

A suitably qualified expert will be appointed to consider the dispute. This expert will make recommendations to resolve the dispute.
These recommendations are not binding on either party. If you do not agree with the findings, you can refer the matter to the Independent Arbitration Service. The procedure used for this independent arbitration is described within the REAL Assurance Scheme Consumer Code. If you decide to follow this route, you will be required to pay a fee equivalent to the county court small claims procedure fee. You will have this fee refunded if the arbiter finds in your favour.

An award made under the independent arbitration service will be final and legally binding. Either party may only challenge the award on certain limited grounds under the Arbitration Act 1996.

 

We recommend that you read the Renewable Energy Consumer Code, it is available at www.recc.org.uk

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Testimonials
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  • Efficient, cost effective and well-informed

    I appreciated the experience of working with Eco Power Innovations to select and fit our Solar Panel installation. They were efficient, cost effective and well-informed throughout. The salesman showed us a range of panel options and explained these and the pricing alternatives. I had confidence in the experience of all the contractors who worked on our property, they were able to discuss options and make decisions during the installation so that we feel we have the best possible installation. People from the office were interested in our installation and popped in during the day to see how things were going and also provided excellent after sales care. The team have achieved a competitive price without any compromise on quality of service, thank you!

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